RETURNS | EXCHANGES | SHIPPING
- If you need to return an item please contact us immediately.
- Return and exchange policies for individual brands are as follows:
Bambina di Cioccolato & LS7 Policy:
Returns are accepted within 10 days from the day merchandise is received - (contact us within 5 days of receipt). Merchandise must be unused and in good condition in order to receive a refund (less the cost of shipping)/ credit/exchange.
Refunds/exchanges, store credits will be processed upon receipt of returned merchandise (less the original shipping charges).
Shipping costs for returns or exchanges are the responsibility of the sender. Packages must have a tracking number. COD shipments will not be accepted. We will not be responsible for lost packages.
Return Address for Bambina di Cioccolato and LS7: Bambina di Cioccolato, 111-50 76th Rd, Unit 2H, Forest Hills, NY 11375
Bambina di Cioccolato and LS7 brands' domestic and international orders are shipped via USPS. Delivery times vary depending on the item being shipped. In addition orders placed with different brands will ship from each of their respective locations directly to the customer. Therefore you may have multiple deliveries. Generally orders shipped within the US take between 5-10 business days for delivery (from the time the order has been processed). International delivery times vary by country. Please allow 1-3 weeks depending on your location. Overseas shipments may be subject to duties which the buyer is responsible for.
PLEASE NOTE: there are international shipping restrictions on certain products. Not all items are available for international delivery. Please check each product description for shipping restrictions as certain brands and products do not ship internationally. Orders to Mexico are shipped only with FedEx and require additional fees for this service.
We cannot guarantee arrival times for international shipments (due to standard delivery variations in regional postal services.) Not all shipments can be tracked overseas - depending on their destination. Several have agreements with the US Postal Service whereby they will scan and update shipments. See www.usps.com for details. If you would like your package to be insured and tracked additional shipping costs apply. Please contact us for more details.
Please make sure that you have entered your current and correct shipping address at check out. If an address must be updated please let us know as soon as possible. Once an order has been shipped it cannot be redirected. We are not responsible for the replacement of orders that are shipped to inaccurate addresses (that are provided by buyers).
Earth Harbor Naturals Policy:
Our policy is to make you happy; that's why we have a 30-Day Love It Guarantee. We hand-make our items in small batches with lots of love. It is our genuine hope that you thoroughly enjoy every product that you receive from us. We understand that everyone has unique, individualized skin, and that because of this, skincare products work differently for everyone. We encourage you to reach out to us if you have any questions about a specific product before purchasing it.
Our goal is for you to be entirely satisfied, and we will do what we can to make sure you are pleased with every purchase. If you are not happy with your Earth Harbor product(s), you may return or exchange them within 30 days of receiving your order by contacting us.. Refunds are typically processed as store credit. There must be at least 50% of the product left in the bottle/jar in order to qualify. Please note that 1) any shipping costs are non-refundable as it is paid directly to our providers (this includes orders that received "free shipping"), 2) returns are only accepted for US orders, 3) returns and exchanges are not accepted for any promotional items (free samples, gifts with purchase, etc.), and 4) we are currently unable to accept partial returns for sets/kits.
If a product arrives broken or damaged, we will happily send a replacement right away. A photograph of the damage/defect is required. It needs to be reported within 48 hours of receiving your order.
For international orders, if your package is unclaimed and returned to us, we may refund the cost of the products, but the shipping cost will not be refunded. Note also that we will not be able to refund purchases made from our stockists, but may provide store credit with a proof of purchase.
We monitor returns for abuse and reserve the right to limit returns or exchanges including those with or without proof of purchase. We also do not assume responsibility for compensation or reimbursement of returned packages that are lost in transit without proof of delivery to Earth Harbor Naturals.
For U.S. Orders: Are shipped with USPS. Delivery is usually in 2–5 business days.
For International Orders: Please allow up to four weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items. Buyer must pay any local customs or duties charged. We are required to disclose the standard full price of an item on customs forms.
Ryan Porter Policy:
We are more than happy to exchange an item if there is something wrong with the order, or if the product has a defect. Exchanges can only be done 7 days after delivery, please contact us within 7 days. For exchanges due to incorrect order, please contact us within 3 days of delivery. We reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or have been misused.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com or by mail using the details provided below.
Bambina di Cioccolato
111-50 76th Rd, 2H, Forest Hills NY 11375, United States
Bambina di Cioccolato